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Technical Troubleshooting

If you're experiencing technical difficulties, here are a few trouble-shooting steps you can take prior to contacting in:ciite. 

1. Check your internet speed. Go to  If you have a download speed less than 5Mb, try moving to another location with faster internet.

2. Ensure that all other programs are completely closed on your computer. Sometimes they are running in the background.

3. Restart your computer. Restart your Internet browser. 

4. Try using different internet browsers. We recommend Chrome and Firefox.

4. When you contact in:ciite please provide your operating hardware (Mac or PC) and which internet browser you're using (Chrome, Safari, Firefox).

If you you are continuing to experience techincal difficulties, please CHAT WITH US in or Email us at

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